Franchise Friday – Episode 204 with Colette Bell of Ace Handyman Services

Download mp3 of this episode

I understand the hard work, dedication and challenges that one must overcome to build a successful franchise.

I have been a franchisor for nearly 20 years and have been involved in starting up and operating formerly Handyman Matters and now Ace Handyman Services. The acquisition of Ace Hardware on September 4, 2019, will be a tremendous improvement to not only our franchise system but the handyman industry.

Ace Handyman Services provides value, serves people & solves problems.

It didn’t take long in 1998 to see that the home improvement industry desperately needed to change – it lacked ethics and integrity. This is a business that provides honest value, serves people, and solves problems to make customers’ lives better.

This is a values-driven business that’s based in dignity and respect for your teammates and our customers. If that speaks to your desire to get past flowery mission statements and undelivered promises at your work, this might be just the business for you.

When you buy an Ace Handyman Services franchise, you get everything you need – the power of 24 years of experience – to quickly tap into this rapidly expanding home improvement segment.

In the two decades since, The Ace Handyman Services Franchise Organization has expanded from coast to coast while continuing to embrace the same values and concepts. Business should never come at the expense of family life, or of allowing personal time for either owners or their employees. Success is measured not just in financial gain, but also in quality of life.

According to Colette

“I’ll be honest, Andy, and I started this when we were young, we were just two young married kids with a baby on the way trying to figure out what we were going to do next. We were super fortunate to find the business model of franchising, because really, it is perfect for a lot of business concepts. But for handyman services. handyman service is very local, people who are having somebody come into their house, which is a very intimate place, make a repair to the biggest investment that they own, which is their home. People don’t want to call New York, California, you know, if they live in if they live in Kentucky, and schedule, that kind of work. They want to know that who owns this and who’s responsible for this is right there in their own community. So franchising was. That’s the whole idea that you take a business idea, and then you apply it on a local basis with local customizations are super important. That’s what I love about franchising. It’s the same business. But you know, you do things a little bit differently depending upon the part of the country that you’re in. Just the culture around franchising is very inclusive, everybody’s pulling together to help each other be better. We make each other better, which is what franchising is all about.”

According to Melissa

I am now even more excited about franchising after hearing you! When you look at all the different things that are going on and have occurred in the past few years. And a lot of people can have the sky’s falling mentality. But I really truly believe in franchising, you know, in our little corner of the world, there is an abundance mindset, there’s a lot of opportunity. There’s so much room for growth and innovation and all these things that I am hearing you talk about, the generations coming up and looking at business ownership, but through franchising, there’s just so much potential.

More About our Host, Melissa Pang